Privacy Policy – wanpkr Pakistan Online Gaming Platform

1

Introduction

wanpkr is an online gaming platform serving Pakistani players at wanpkr.biz. When you use wanpkr — whether you are registering an account, making a deposit, playing a game, or just browsing — some amount of personal data is inevitably involved. This policy explains clearly and honestly what that data is, how it is handled, and what your rights are in relation to it.

wanpkr takes data privacy seriously not because it is required by policy frameworks, but because our players deserve to know exactly what happens to their information. Trust is the foundation of any long-term relationship between a platform and its users, and wanpkr cannot earn that trust without being transparent about data practices.

This policy covers personal data only — information that can identify you as an individual. Aggregated, anonymised data that cannot be linked back to a specific person falls outside the scope of this policy. wanpkr uses such anonymised data for general analytics and platform improvement purposes without restriction.

2

Data We Collect

wanpkr collects personal data in two broad categories: data you provide directly, and data generated automatically through your use of the platform.

Data Category	Specific Examples	Source
Identity Data	Full name, date of birth, CNIC/NICOP/passport number	You provide
Contact Data	Mobile number, email address, postal address (if required)	You provide
Financial Data	Payment method type, transaction amounts, wallet IDs (not full card numbers)	You provide
Gaming Activity	Games played, bets placed, wins and losses, session durations	Auto-generated
Technical Data	IP address, device type, browser type, operating system, screen resolution	Auto-generated
Usage Data	Pages visited, features used, navigation paths, time on platform	Auto-generated
Communications	Support chat logs, emails, feedback submitted	You provide

wanpkr collects only the data that is necessary for the purposes described in this policy. We do not collect sensitive personal data — such as racial or ethnic origin, religious beliefs, or health data — unless it is directly relevant to a specific service and you have given explicit consent for its collection.

3

How We Collect Your Data

wanpkr collects personal data through the following channels:

Account registration: When you create a wanpkr account, you provide your name, date of birth, mobile number, and email address directly.
Identity verification: When wanpkr requests KYC (Know Your Customer) documents — such as a CNIC or NICOP — you upload these directly to the platform. These documents are processed securely and are not stored longer than necessary.
Payment transactions: When you deposit or withdraw, your payment method details are transmitted. Full card numbers are processed by PCI-DSS-certified payment processors and never stored on wanpkr's systems.
Platform activity: As you browse and play on wanpkr, technical and usage data is automatically generated and recorded. This includes gaming session data, page interactions, and device information.
Customer support: When you contact wanpkr support via live chat, email, WhatsApp, or Telegram, the content of those communications is logged and retained for quality assurance and dispute resolution.
Cookies and similar technologies: wanpkr uses cookies and similar tracking tools as described in Section 6 of this policy.

4

Why We Use Your Data

Every piece of data wanpkr collects serves a specific, defined purpose. Here is how we use your personal information:

Account management: To create, maintain, and secure your wanpkr account — including verifying your identity, enabling login authentication, and managing account settings.
Payment processing: To process deposits and withdrawals correctly, verify that payment methods belong to you, detect fraudulent transactions, and maintain accurate financial records.
Age and identity verification: To confirm that all registered users meet wanpkr's 18+ age requirement and that accounts are operated by the person who registered them.
Game delivery and personalisation: To deliver games correctly, load your gaming preferences, maintain session state across rounds, and — with your permission — personalise your homepage with game recommendations based on your activity.
Responsible gaming: To monitor gaming patterns that may indicate problematic behaviour, enforce the deposit and loss limits you have set, deliver session reminders, and action self-exclusion requests. wanpkr has a legal and ethical obligation to support responsible gaming, and data is essential to fulfilling it.
Promotions and bonuses: To credit bonuses correctly, track wagering progress, prevent bonus abuse, and communicate promotion details to eligible players.
Platform security and fraud prevention: To detect and investigate suspicious login attempts, unusual transaction patterns, and potential violations of our Terms and Conditions. This includes automated monitoring systems and manual review by wanpkr's security team.
Legal and regulatory compliance: To meet anti-money laundering (AML) obligations, respond to lawful requests from regulatory authorities, and maintain records required by applicable law.
Customer support: To investigate and resolve queries, disputes, and complaints raised through wanpkr's support channels.
Communications: To send transactional messages (deposit confirmations, withdrawal notifications, security alerts), and — only if you have opted in — promotional communications about wanpkr offers.

Marketing communications: wanpkr will only send promotional emails or messages if you have actively opted in during registration or in your account settings. You can opt out at any time by updating your communication preferences in account settings or by contacting support at support@wanpkr.biz.

5

Data Sharing and Third Parties

wanpkr does not sell, rent, or trade your personal data. We share personal information with third parties only in the limited circumstances described below, and only to the minimum extent necessary:

Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT gateway providers, and Visa/Mastercard processing networks receive the transaction data necessary to complete deposits and withdrawals. These providers operate under their own privacy policies and are responsible for data they independently collect during payment processing.
Identity verification providers: Where wanpkr uses a third-party KYC service to verify your identity documents, that provider will process the document images you submit. Such providers are contractually required to handle data only for the specific verification purpose and to maintain appropriate security standards.
Game software providers: Games on wanpkr are powered by third-party game studios. These providers receive gameplay data necessary to deliver the game — such as bet amounts and round outcomes — but do not receive your personal identity data unless it is directly necessary for a specific game feature.
Legal and regulatory authorities: wanpkr will disclose personal data to law enforcement, regulatory bodies, or courts when required by applicable law, a valid court order, or in response to a lawful formal request. wanpkr will not voluntarily disclose data to government authorities beyond what is legally required.
Anti-fraud and AML service providers: wanpkr may share specific transactional or behavioural data with certified fraud prevention and anti-money laundering monitoring services to fulfil compliance obligations.

All third parties who receive wanpkr player data are required to implement appropriate technical and organisational measures to protect it and to use it only for the purpose for which it was shared. wanpkr maintains data processing agreements with all significant third-party processors.

6

Cookies and Tracking Technologies

wanpkr uses cookies and similar technologies — including local storage and session storage — to make the platform function correctly, understand how it is being used, and improve the experience for Pakistani players. Here is an honest breakdown of what we use and why:

You can manage cookies through your browser settings at any time. Deleting or disabling essential cookies will log you out of wanpkr and may prevent certain features from working correctly. For detailed instructions on managing cookies in major browsers, refer to your browser's help documentation.

7

Data Security

wanpkr implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or loss:

All data in transit between your device and wanpkr's servers is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to account pages, payment pages, game sessions, and support channels.
Passwords are stored using industry-standard one-way hashing algorithms. wanpkr staff cannot retrieve your plain-text password — not even our own system administrators. If you forget your password, it must be reset, not retrieved.
Payment card data is processed via PCI-DSS-certified processors. Full card numbers and CVV codes are never stored on wanpkr's infrastructure at any point.
Access to player data within wanpkr's organisation is restricted to staff who genuinely need it to perform their role. All internal data access is logged and audited.
wanpkr conducts regular security assessments including vulnerability scanning and penetration testing of platform components.
In the event of a data breach that poses a risk to player rights, wanpkr will notify affected players via their registered email address as promptly as possible and in accordance with applicable legal requirements.

Your responsibility too: Security works best when both sides take it seriously. Use a unique, strong password for your wanpkr account. Do not share your login credentials with anyone — including support agents, who will never ask for your password. If you suspect your account has been accessed without your authorisation, contact wanpkr support immediately.

8

Data Retention

wanpkr retains personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required by law. The following general retention periods apply:

Active account data: Personal and contact information is retained for the full duration of your account's active existence on wanpkr.
Transaction and gaming records: Financial transaction history and gaming activity logs are retained for a minimum of five years following each transaction or session. This is required for anti-money laundering compliance and dispute resolution purposes.
Identity verification documents: KYC documents are retained for the duration of your account and for a legally required period following account closure. After this period they are securely deleted.
Support communications: Chat logs, emails, and support tickets are retained for a minimum of two years from the date of the interaction for quality assurance and dispute resolution purposes.
Closed accounts: When an account is voluntarily closed, wanpkr retains certain data as required by law. Non-essential personal data will be deleted or anonymised within a reasonable period following closure.

Data that has exceeded its retention period is either deleted permanently or anonymised so it can no longer be linked to an individual. wanpkr conducts regular data housekeeping reviews to ensure unnecessary data is not retained beyond its required period.

9

Your Privacy Rights

As a wanpkr player, you have the following rights in relation to your personal data. To exercise any of these rights, contact wanpkr at support@wanpkr.biz. We will respond within 30 days.

Right of Access

You can request a copy of all personal data wanpkr holds about you. We will provide this in a clear, readable format. This is sometimes called a Subject Access Request (SAR). No fee is charged for a standard request.

Right to Rectification

If any personal data wanpkr holds about you is inaccurate or incomplete, you have the right to have it corrected. You can update many details directly in your account settings, or contact support for changes that require manual review.

Right to Erasure

You can request deletion of your personal data. This right applies where the data is no longer necessary for its original purpose. Note that some data must be retained to comply with legal obligations — such as transaction records — and cannot be deleted on request alone.

Right to Restrict Processing

You can ask wanpkr to pause processing of your personal data in certain circumstances — for example, while a rectification request is under review. During a restriction period, wanpkr can store your data but cannot actively process it for other purposes.

Right to Data Portability

You can request your personal data in a structured, commonly used format that can be transferred to another service. This applies to data you have provided directly, such as account details and transaction history.

Right to Object

You can object to processing of your personal data for marketing purposes at any time. You can also object to processing for other purposes where we are relying on legitimate interests as the legal basis — wanpkr will assess and respond to such objections on a case-by-case basis.

10

Children's Privacy

wanpkr is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process requires you to confirm your age, and wanpkr conducts age verification checks as part of the KYC process.

If wanpkr discovers that personal data has been submitted by an individual who is under 18 years of age, the account will be suspended immediately, the data will be deleted as quickly as practicably possible, and any funds associated with the account will be returned to the originating payment method in accordance with our Terms and Conditions.

Parents and guardians: If you believe a minor in your household has registered on wanpkr, please contact us immediately at support@wanpkr.biz. We will suspend the account and remove the data without delay.

11

Policy Updates and How to Contact Us

wanpkr may update this Privacy Policy from time to time. When changes are made, the "Last updated" date at the top of this document will be revised. For significant changes that affect your rights or how your data is used, wanpkr will notify registered players via email before the updated policy takes effect.

We recommend reviewing this policy periodically, particularly before submitting sensitive personal information for verification purposes. The most current version of this Privacy Policy is always available at wanpkr.biz/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data wanpkr holds about you, please contact us through any of the following channels. Our support team is available 24/7 and responds in both English and Urdu.

Email: support@wanpkr.biz
Live chat: Available directly on the wanpkr platform 24/7
Response time: Privacy requests are acknowledged within 48 hours and fully resolved within 30 days

Formal requests: For formal Subject Access Requests, erasure requests, or objection notices, please email support@wanpkr.biz with the subject line "Privacy Request" and your registered account email address. This ensures your request is logged formally and handled within the required timeframe.